First failure & lessons learned

First failure & lessons learned

a tough email to receive It is not possible for me to describe the emotions after receiving an email from a customer with the subject line “mast problem.” I am not a skilled enough writer to communicate the immediate feelings of fear, sadness, frustration, and even...
Midsummer Updates & Pricing Changes

Midsummer Updates & Pricing Changes

Naish/Takuma Carbon Mast Adapter August 1, the peak of summer in Seattle and arguably here way too soon. It has definitely been a challenging/weird/scary few months as we continue to battle this virus and process all of the uncertainty it is bringing to our lives. To...